Returns & Refunds Policy
Last updated: 1 October 2026
At germanclothingstore.shop, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days from the date you received your order, subject to the conditions below.
Conditions for Returns
To be eligible for a return:
- The item must be in the same condition as you received it.
- The item must be unused, unworn, and free from damage or signs of use.
- All original tags and labels must remain attached.
- The item should be returned in its original packaging where reasonably possible.
- You must provide a receipt, order confirmation, or other valid proof of purchase.
Certain products may be excluded from return where permitted by applicable law, including items that cannot reasonably be returned for hygiene or other legal reasons.
How to Initiate a Return
To request a return, please contact us at:
support@germanclothingstore.shop
Please include your order number, the reason for the return, and any relevant photographs if the item is damaged, defective, or incorrect.
Once your return request has been reviewed and approved, we will provide you with the return instructions and the appropriate return address.
Please do not send a return without contacting us first. Unauthorized returns may cause delays in processing.
Return Shipping
For returns due to change of mind, cancellation after dispatch, or exchange of size, the customer is generally responsible for the return shipping costs, unless applicable consumer law provides otherwise.
If the product arrives damaged, defective, faulty, or materially different from the item ordered, germanclothingstore.shop will cover reasonable return shipping costs where applicable.
Damaged, Defective, or Incorrect Items
Please inspect your order promptly after delivery.
If you receive an item that is damaged, defective, faulty, or incorrect, please contact us as soon as possible at support@germanclothingstore.shop.
To help us assess the issue quickly, please provide:
- Your order number;
- A description of the problem; and
- Clear photographs or other evidence of the damage or issue, where applicable.
We will review the matter and provide an appropriate solution in accordance with this policy and your applicable statutory consumer rights.
Exchanges
If you would like to exchange an item for a different size or another product, the simplest option is generally to return the original item in accordance with this policy and place a new order for the desired item.
Once your return has been approved, any applicable refund will be processed to your original payment method.
Order Cancellation
You may request cancellation of your order as soon as possible after placing it.
If your order has not yet been processed or dispatched, we will make reasonable efforts to cancel it.
If the order has already been dispatched, cancellation may no longer be possible. In that case, you may need to receive the order and then request a return in accordance with this policy.
Where applicable, shipping costs already incurred after an order has been dispatched may not be refundable, subject to your statutory consumer rights.
Refunds
Once we receive your returned item, we will inspect it and notify you regarding the status of your refund.
If the return is approved, the refund will be processed to your original payment method.
We aim to process approved refunds within 7 business days after the return has been received and inspected.
The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.
If more than 7 business days have passed after your refund was approved and you have not received the funds, please contact us at:
support@germanclothingstore.shop
Statutory Consumer Rights
Nothing in this Returns & Refunds Policy is intended to limit or exclude any consumer rights that cannot legally be limited or excluded under applicable law.
If you are a consumer in the European Union, you may have additional statutory rights, including rights relating to faulty or non-conforming products and, where applicable, a statutory withdrawal period for online purchases.
Contact Us
If you have any questions about returns, exchanges, cancellations, or refunds, please contact our customer service team:
Trade Name: germanclothingstore.shop
Phone: +49 234 91215493
Email: support@germanclothingstore.shop
Physical Address: Breite Str., 38855 Wernigerode, Germany